Returns & Exchanges
Given the nature of our business, which focuses on providing intangible information technology consultancy services, including consulting, SEO, and PR services, traditional returns or exchanges (as applicable to physical goods) do not apply. However, we are committed to ensuring your satisfaction with our services, and the following policy outlines the process for addressing service – related issues.
1. Service Evaluation Period
If you believe that our services have not met the agreed – upon specifications, objectives, or industry standards as outlined in your service agreement or proposal, you must notify us in writing within 21 days of the completion of the relevant service phase or the entire service (whichever is applicable). Notification should be sent to Edward7NicholasSmith@outlook.com, with a copy to our phone number +44 7412 848636, and must include:
If you believe that our services have not met the agreed – upon specifications, objectives, or industry standards as outlined in your service agreement or proposal, you must notify us in writing within 21 days of the completion of the relevant service phase or the entire service (whichever is applicable). Notification should be sent to Edward7NicholasSmith@outlook.com, with a copy to our phone number +44 7412 848636, and must include:
- Your name and business name (if applicable)
- Details of the service provided (including project name and dates)
- A clear description of the issue(s) and how the service failed to meet the agreed terms
- Supporting evidence (such as copies of the service agreement, project deliverables, and communication records)
2. Review and Resolution Process
2.1 Upon receiving your notification, we will acknowledge receipt within 5 business days.
2.2 Our team will conduct a thorough review of your concerns, including an assessment of the service deliverables against the agreed – upon terms. This review will be completed within 10 business days of receiving your notification.
2.3 Based on the review, we will propose a mutually acceptable resolution, which may include:
2.1 Upon receiving your notification, we will acknowledge receipt within 5 business days.
2.2 Our team will conduct a thorough review of your concerns, including an assessment of the service deliverables against the agreed – upon terms. This review will be completed within 10 business days of receiving your notification.
2.3 Based on the review, we will propose a mutually acceptable resolution, which may include:
- Additional consulting sessions to address unresolved issues
- Revisions to SEO strategies or PR materials to meet the agreed objectives
- A partial refund, where the service failure is significant and cannot be rectified through additional services, at our sole discretion
- Other appropriate remedies based on the specific circumstances of the case
3. Dispute Resolution
If you are not satisfied with our proposed resolution, both parties agree to engage in good – faith negotiations to resolve the dispute. If the dispute cannot be resolved through negotiation, it will be handled in accordance with the dispute resolution provisions outlined in our Terms and Conditions.
If you are not satisfied with our proposed resolution, both parties agree to engage in good – faith negotiations to resolve the dispute. If the dispute cannot be resolved through negotiation, it will be handled in accordance with the dispute resolution provisions outlined in our Terms and Conditions.
4. Exclusions
This policy does not apply to:
This policy does not apply to:
- Services where the issue arises from your failure to provide accurate, complete, or timely information required for the service
- Changes in your business objectives or requirements after the service has been delivered
- Results that are impacted by external factors beyond our control, such as changes in search engine algorithms (for SEO services) or media coverage decisions (for PR services)
- Services that have been accepted and used by you without raising concerns within the 21 – day evaluation period